CSR Report 2018



OUR AMBITION FOR NO INJURIES NO ACCIDENTS Safety continues to be a top priority in everything we do. We want our people and the people we work with to return safely from work every day. Our No Injuries No Accidents (NINA) safety behavior program helps us achieve this goal by embedding a safety culture throughout our organization. NINA makes people more aware of their own responsibility towards safety and stimulates a working environment in which safety, responsibilities and potentially hazardous situations are openly discussed and reported. We help keep safety top of mind through regular staff engagement activities and training at all levels. This year, a new NINA Workbox for Lifting and Hoisting was added to the range of practical Workbox training tools that make people aware of their subconscious, routine behavior. We also launched a new 3-day NINA Facilitating Training for SHE-Q employees, with the aim to improve skills and enable our SHE-Q specialists to embed the NINA behavioral aspects further into our organization. The training is focused on creating an intrinsic safety mindset, personal storytelling and practicing key

facilitator skills. To control the quality of the NINA trainings and their effect, a competence management standard has been developed. This standard is aligned with the European Mentoring and Coaching Council (EMCC) framework. TOP SAFETY HAZARDS Identifying and reporting potentially dangerous situations help us to take measures to create a safer workplace. Such safety awareness is stimulated by encouraging people to report dangerous situations using Safety Hazard Observation Cards (SHOCs). This year, based on an analysis of our safety data, we identified the top-4 safety risks faced by our employees. In doing so, we have identified in which areas we need to increase awareness, ownership and improve processes to further improve safety performance. The YES Scan launched in 2018, is a practical tool that helps people reflect on possible safety issues for ‘Yourself, Equipment and Surroundings’ each time they start work. COLLABORATING FOR SAFETY Through NINA, we also stimulate collaboration on safety with our project partners and sub-contractors to help achieve our combined safety goals. Each year we hold numerous interactive training sessions with project partners, clients and sub-contractors. For example, to enable our new crewing partner to make safety part of crew working behavior, several training sessions were held in Manila in 2018. These included train-the-trainer workshops, NINA Do-It and Management Training sessions. Feedback from crew aboard of vessels show the positive effects. OUR SAFETY PERFORMANCE IN 2018 Since the launch of NINA in 2010 our safety performance has improved significantly. This year, the frequency of incidents resulting in absence from work (Lost Time Injury Frequency) further decreased from 0.06 in 2017 to 0.05 in 2018. The Total Recordable Injury Rate (TRIR) dropped from 0.55 in 2017 to 0.40 this year. The increase in the number of submitted SHOCs (11,445 in 2017 and 27,710 this year) is an encouraging sign that awareness and the willingness to report risks is increasing. THIRD PARTY CERTIFICATION As part of the certification of the Way of Working quality management system, our business units were audited by Bureau Veritas in 2018. We are OHSAS 8001-certified, as well as being found compliant with the Veiligheid, Gezondheid en Milieu Checklist voor Aannemers VCA (Safety, Health and Environmental Checklist for Building Contractors in the Netherlands). In 2018 certificates were renewed according to the 2015 update of the ISO standards.

NINA VALUES ‚ ‚ I am responsible for my own safety

‚ ‚ I approach others about working safely ‚ ‚ I take action in case of unsafe operations If necessary, I will stop the work ‚ ‚ I accept feedback about my safety behavior regardless of rank and position ‚ ‚ I report all incidents, including near misses, to inform others and build on lessons learned

NINA RULES ‚ ‚ Prepare a risk assessment for each project, vessel or location

‚ ‚ Obtain a permit to work for defined high-risk activities ‚ ‚ Make a job hazard analysis for hazardous non-routine activities ‚ ‚ Be informed about risk and control measures ‚ ‚ Be fit for duty and wear the Personal Protective Equipment required

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