CSR Report 2018

CSR 2018 – BOSKALIS 29

OUR SOCIAL IMPACT PROGRAM IS STRUCTURED AROUND FOUR CORE AREAS

GRIEVANCE MANAGEMENT Depending on the social risk-profile of the project, a community and/or worker grievance mechanism is put in place. This is used to channel grievances and complaints towards the appropriate entity for response and any necessary management action. WORKER WELFARE Providing a safe and healthy workplace for our employees and our local workers is essential. In addition to our NINA safety program, our social impact program guides our approach to worker management on our project sites. For example, local medical facilities are assessed at every project site and – where necessary – we set up a temporary clinic and hire medical staff.

SOCIAL RISK & OPPORTUNITY ASSESSMENT Early identification of social risks and opportunities as part of the standard risk and opportunities approach, to create awareness and to support an effective social management strategy on project level. STAKEHOLDER MANAGEMENT Depending on the project profile and our role, we develop a stakeholder management plan based on the local stakeholder landscape. If necessary, the plan provides for a community liaison officer on site, who can inform and engage with local communities and supports stakeholder consultation processes executed by the client.