Boskalis Sustainability Report 2020

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WOW – OUR WAY OF WORKING In order to integrate sustainable practices into our business, we develop and improve processes to manage our material environmental and social impacts and opportunities; for instance, through our Way of Working (WoW) quality management system, launched company-wide in 2017. With operational excellence as its main objective, WoW integrates health and safety as well as environmental and social responsibility. In addition to a thorough consideration of stakeholder interests, it is crucial for optimizing our tender and project processes. All key Boskalis business units are ISM, ISO 9001, ISO 14001 and ISO 45001 certified, a list of relevant certifications can be found on page 97. At the heart of WoW is an internal online platform, the Navigator, which directs employees step-by-step through all processes, from approaching a client to completing a project, identifying actions to be taken and providing access to supporting documents. The platform is accessible to all, and shares best practices across divisions and projects. The E&S Impact Scan identifies risks and opportunities associated with the potential impact of our operations on the environment and local communities. The scan supports the early recognition of opportunities and risks on environmental and social aspects associated with our intended designs and activities. By conducting the scan at an early stage we aim to effectively incorporate the findings into the project approach as well as improve allocation of resources from our in-house experts. By doing this together with strategic (local) stakeholders and partners, we increase the added This year, we integrated our Environmental and Social (E&S) Impact Scan and Stakeholder Toolkit into WoW.

value and coverage of the scan as well as create support for the proposed solutions. The Stakeholder Toolkit is a workshop held at the beginning of each project with the project team to explore the local circumstances and define the stakeholder landscape. After revealing who could potentially be affected by our operations, appropriate actions are determined.

In 2020 we also focused on increasing staff awareness of our WoW system including:

CONNECTING IN DIFFERENT LANGUAGES Available in seven languages and displayed in workplaces across the organization, a poster outlines the principles we uphold to reach our common goals using a clear and consistent visual language. VISUALIZING THE PROCESS To make WoW as transparent as possible for tender and project teams, a new roadmap complements the poster by providing a clear visualization of all the different tasks in each consecutive phase of the WoW approach. BRINGING TRAINING ONLINE Launched in December 2020, a WoW e-learning explains the basics of the program as a first-time introduction for employees, suppliers, subcontractors and other external stakeholders.

SUSTAINABILITY REPORT 2020 – BOSKALIS

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